Service Operations Wi-Fi L1 Support

At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.

Join our client’s team as a Service Operations Wi-Fi L1 Support!

Are you ready to make an impact on the stability of mission-critical network services? We are looking for an experienced Wi-Fi L1 Support to join the Connectivity team, ensuring reliable Wi-Fi infrastructure operations and providing expert support during service incidents.

Sounds like your kind of challenge?

#LI- Hybrid – 6 days a month from the office in Kraków

What you'll be doing

Provide L1 expertise for Wi-Fi incidents globally, ensuring quick and effective resolution.
Act as a subject-matter expert during crisis calls, coordinating recovery efforts and engaging the right stakeholders.
Collaborate with IT teams, including Incident Management, to provide accurate inputs during outages.
Support Incident Management during Post-Incident Reviews and help identify improvement areas.
Work with global teams and service providers to maintain standards and enforce contractual service commitments.
Drive continuous improvement initiatives using data-driven insights to enhance infrastructure stability.
Ensure adherence to ITIL/Agile best practices during operations and process refinements.

Note: Detailed project information will be shared during the recruitment process.

What you get in return

Flexible cooperation model – choose the form that suits you best
(B2B, employment contract, etc.)
Hybrid work setup – 6 days a month from the office in Kraków
Collaborative team culture – work alongside experienced professionals eager to share knowledge
Continuous development – access to training platforms and growth opportunities
Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
High quality equipment – laptop and essential software provided

Who we're looking for

Technical expertise in Wi-Fi infrastructure and related components.
Strong understanding of data network topologies and protocols.
Experience working in incident-driven environments, ideally within large-scale IT network operations.
Familiarity with ITIL processes and exposure to Agile methodologies.
Excellent collaboration and communication skills to work effectively in a global team setting.
A proactive mindset with the drive to identify and implement service improvements.
Willingness to learn and adapt to new telecom technologies and tools.

Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.

Ready to take the next step?

Submit your application! We look forward to reviewing your profile 😊

Know someone who might be a great fit?
Feel free to share this opportunity using the referral link: Mindbox Referrals System