OT Network Service Operations Incident Manager

At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.

Join Us as an OT Service Operations Incident Manager!

Are you a skilled Incident Manager passionate about service continuity and operational excellence? We are seeking an OT Network Service Operations Incident Manager to lead resolution activities for critical incidents impacting network and call center infrastructure worldwide.

Sounds like your kind of challenge?

#LI-Hybrid – 6x/month from the office in Kraków

What you'll be doing

Take ownership of incident resolution for OT (Operational Technology) systems, ensuring minimal downtime.
Provide incident management support for additional telecom and connectivity technologies when needed.
Collaborate with global IT and engineering teams, vendors, and service providers to coordinate recovery actions.
Lead or support post-incident reviews, implementing corrective and preventive measures to improve infrastructure stability.
Monitor incident trends, analyze data, and work with stakeholders to introduce continuous improvements.
Maintain adherence to ITIL and governance principles, ensuring best practices across global teams.
Represent Service Operations during crisis and problem resolution meetings, escalating issues as appropriate.
Participate in an on-call rotation for out-of-hours support (with additional financial incentives).

Note: Detailed project information will be shared during the recruitment process.

What you get in return

Flexible cooperation model – choose the form that suits you best
(B2B, employment contract, etc.)
Hybrid work setup – 6x/month from the office in Kraków
Collaborative team culture – work alongside experienced professionals eager to share knowledge
Continuous development – access to training platforms and growth opportunities
Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
High quality equipment – laptop and essential software provided

Who we're looking for

Proven experience in incident management within large-scale IT/OT infrastructure environments.
Technical background in networks is highly desirable but not mandatory.
Strong knowledge of ITIL framework and Agile methodologies.
Excellent communication and interpersonal skills – able to engage effectively at all organizational levels.
Strong leadership and coordination abilities, with a proactive approach to service improvement.
Ability to work under pressure in high-impact situations and drive incident resolution to completion.

Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.

Ready to take the next step?

Submit your application! We look forward to reviewing your profile 😊

Know someone who might be a great fit?
Feel free to share this opportunity using the referral link: Mindbox Referrals System