Customer Journey Data Analyst

At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.

As a Customer Journey Data Analyst, you will be responsible for gathering, analyzing, and visualizing data related to customer IT journeys. Your work will turn operational and experience data into actionable insights that enable continuous service improvement and efficiency. You will collaborate with various teams to design dashboards, define key metrics, and implement data storytelling techniques to support smart, data-driven decisions across the organization.

Sounds like your kind of challenge?

What you'll be doing

Identify, gather, and integrate data from multiple sources, including IT systems, service desks, monitoring tools, and customer experience platforms
Define and maintain key performance metrics to track IT service journeys
Analyze user behavior across IT products and services to detect trends, pain points, and opportunities for optimization
Create insightful recommendations for operational and strategic improvements
Build and maintain dashboards and visualizations that present data in an accessible and compelling way
Support data-driven decision-making for service improvement initiatives
Ensure compliance with governance frameworks and automation of processes for consistency and high quality

Note: Detailed project information will be shared during the recruitment process.

What you get in return

Flexible cooperation model – choose the form that suits you best
(B2B, employment contract, etc.)
Hybrid work setup – remote days available depending on the client’s arrangements - 6 days a month from the office in Kraków
Collaborative team culture – work alongside experienced professionals eager to share knowledge
Continuous development – access to training platforms and growth opportunities
Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
High quality equipment – laptop and essential software provided

Who we're looking for

3+ years of experience in data analysis and visualization
Hands-on experience with dashboarding tools and data visualization (e.g., GCP Looker Studio)
Knowledge of SQL and experience with data query optimization
Familiarity with tools such as ServiceNow, JIRA, Splunk
Automation-focused mindset, ideally with Python scripting proficiency
Strong analytical and problem-solving skills with a data-driven approach
Excellent communication skills, able to articulate technical data insights clearly to non-technical stakeholders
Understanding of Agile methodologies and modern project frameworks

Nice to Have

Knowledge of emerging technologies and industry data trends
Background in customer journey analytics or IT service performance measurement

Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.

Ready to take the next step?

Submit your application! We look forward to reviewing your profile 😊

Know someone who might be a great fit?
Feel free to share this opportunity using the referral link: Mindbox Referrals System