Project Manager

At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.

Join our client's team, where you'll play a key role in enabling teams across a global organisation to successfully onboard onto an enterprise AI platform. Your contribution will help deliver high-impact solutions in enterprise AI – making cutting-edge platform capabilities accessible, governed, and operational at scale.

You'll step in as a Project Manager, working closely with engineers, platform operations, and governance partners to act as the central control role for the AI platform onboarding experience. Your role will be central to triaging inbound requests, guiding teams through onboarding end-to-end, tracking issues to resolution, and ensuring users always have clear updates, timelines, and next steps – not just execution.

Sounds like your kind of challenge?

#LI-Hybrid – 6x/month from the office in Kraków

What you'll be doing

Monitoring and managing the AI Platform Teams support channel: responding to user queries, troubleshooting first-line issues, and routing requests to the right resolver groups with clear, timely communication
Acting as the primary point of contact for onboarding and migration requests; engaging users to understand their goals and guiding them through platform requirements, steps, and capabilities
Capturing structured onboarding inputs: use cases, data needs, model types, environments, access requirements, governance approvals, and non-functional needs; translating ambiguous requests into clear, actionable requirements and next steps
Logging, tracking, and chasing bugs and issues across engineering, platform ops, and dependent teams; driving progress, unblocking dependencies, and ensuring closure with appropriate user communications
Tracking onboarding and support requests end-to-end (ageing, blockers, ETA); providing regular status updates and managing stakeholder expectations at pace
Maintaining and improving onboarding artefacts: FAQs, templates, playbooks, intake forms, and dashboards; identifying recurring themes and proposing process fixes to reduce friction and cycle time
Defining and tracking operational KPIs (lead time, throughput, ageing, rework, first-time-right); building clear reporting for stakeholders using data and feedback loops to drive continuous improvement

Note: Detailed project information will be shared during the recruitment process.

What you get in return

Flexible cooperation model – choose the form that suits you best
(B2B, employment contract, etc.)
Hybrid work setup – 6x/month from the office in Kraków
Collaborative team culture – work alongside experienced professionals eager to share knowledge
Continuous development – access to training platforms and growth opportunities
Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
High quality equipment – laptop and essential software provided

Who we're looking for

5+ years of experience as a Project Manager or Business Analyst delivering software products/projects end-to-end, preferably in complex enterprise environments
Strong support operations and user-facing service mindset: structured triage, high-volume query handling, calm and solutions-led approach to escalations
Business analysis and requirements engineering: eliciting requirements, documenting scope, assumptions, dependencies, process flows, user stories, and acceptance criteria
Delivery coordination and ownership: RAID management, prioritisation, end-to-end request ownership from intake to closure
Confident stakeholder communication: crisp updates, SLA/ETA management, and ability to influence without formal authority
Practical Agile experience: backlog refinement, sprint ceremonies, Jira (epics, stories, workflow tracking, dashboards) and Confluence (playbooks, FAQs, decision logs)
Metrics-driven mindset: defining and tracking operational KPIs, building stakeholder dashboards, Lean approach to process improvement

Nice to have:

High-level familiarity with AI/ML concepts and lifecycle (enough to guide onboarding conversations)
Experience in regulated environments with awareness of governance, risk, security, and data privacy controls
Basic understanding of cloud/platform services and access management
Workshop facilitation, note-taking, and action tracking experience
Strong documentation habits and customer journey/process improvement mindset

Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.

Ready to take the next step?

Submit your application! We look forward to reviewing your profile 😊

Know someone who might be a great fit?
Feel free to share this opportunity using the referral link: Mindbox Referrals System