IT Service Owner

At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe. 

We are looking for an experienced IT Service Owner (ITSO) responsible for the ongoing delivery, support, and improvement of assigned IT services. Acting as the single point of contact for end-to-end service delivery, you will ensure that services operate effectively and comply with governance standards aligned with the ITIL Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

This position offers the opportunity to work closely with cross-functional experts across Technology, Cybersecurity, Risk, and Governance while developing both technical and leadership expertise within global IT operations.

Sounds like your kind of challenge? 

• Maintain end-to-end control of the assigned application, service, and infrastructure.
• Ensure the successful operation and continuous improvement of IT services.
• Adhere to governance processes and FIM requirements, ensuring compliance with IT controls and procedures.
• Proactively plan service requirements such as evergreening, capacity upgrades, vulnerability management, and demand growth.
• Manage the delivery and maintenance of IT control tasks, coordinating resources and escalating when necessary.
• Serve as the primary contact and escalation point for stakeholder service requests and technical issues.
• Maintain audit and risk readiness by ensuring timely evidence delivery, closure of findings, and ongoing control enhancements.
• Collaborate with multiple teams including Service Owners, Risk & Control Officers, SSP Leads, and Cybersecurity functions.
• Review and update inventory and configuration records to maintain accurate service visibility.
• Stay informed about evolving IT governance and control requirements, acting as a point of knowledge for the broader team.
• Own service resilience and stability outcomes, including backups, disaster recovery (DR) testing, and major incident coordination.
• Ensure effective change and release governance, validating operational readiness for go-lives and minimizing failed changes.

Note: Detailed project information will be shared during the recruitment process. 

• Minimum 5 years of experience in IT Service Management, Infrastructure Support, Software Support, or Project Management.
• Thorough understanding of ITIL Framework, particularly in Service Level Management, Service Continuity, Information Security Management, and Change Management.
• Solid knowledge of IT infrastructure, architecture, and risk management principles.
• Proven ability to manage complex processes, governance, and compliance frameworks.
• Strong experience with IT Controls including access, change, patching/vulnerability, logging, and DR management.
• Excellent stakeholder management and communication skills with the ability to present to senior leadership.
• Demonstrated capability in process improvement and value creation initiatives.
• Collaborative mindset with a can-do attitude, capable of working independently when needed.
• Good working knowledge of Windows, Linux, and databases such as Oracle or MySQL.
• Strong command of English (spoken and written).

Nice to have:

• Communicative German or French language skills.
• Certifications such as ITIL v4, PRINCE2, PMP, or relevant IT specializations (e.g. Network, Cloud).

Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference. 

Submit your application! We look forward to reviewing your profile 😊 

Know someone who might be a great fit? 
Feel free to share this opportunity using the referral link: Mindbox Referrals System