SFMC Support Specialist

At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.

Join Our Client’s Team as a Salesforce Marketing Cloud (SFMC) Support Specialist!

Are you ready to ensure operational excellence in a global digital communications platform? We’re looking for a Salesforce Marketing Cloud (SFMC) Support Specialist to provide hands-on system support, troubleshooting, and enablement for business users across multiple markets.

Sounds like your kind of challenge?

#LI-Hybrid – 6x/month from the office in Kraków

What you'll be doing

Provide day-to-day operational support for SFMC across multiple geographies.
Triage, investigate, and resolve technical incidents and service requests.
Perform SFMC administration tasks, including managing access and generating reports.
Support campaign owners with best practices on campaign configuration and troubleshooting delivery issues using SQL and tracking analysis.
Maintain platform stability with KTLO activities, such as SSL certificate maintenance.
Engage with Salesforce vendor teams to align on service improvements.
Join a 24/7 on-call rota to provide out-of-hours support when required.

Note: Detailed project information will be shared during the recruitment process.

What you get in return

Flexible cooperation model – choose the form that suits you best
Hybrid work setup – 6x/month from the office in Kraków - remote days available depending on the client’s arrangements
Collaborative team culture – work alongside experienced professionals eager to share knowledge
Continuous development – access to training platforms and growth opportunities
Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
High quality equipment – laptop and essential software provided

Who we're looking for

Proven experience supporting Salesforce Marketing Cloud in a production environment.
Strong SQL skills for reporting, delivery investigations, and troubleshooting.
Solid knowledge of email/SMS delivery flows and diagnostics.
Hands-on experience with CloudPages, AMPscript, SSJS, HTML/CSS/JavaScript for campaign customizations.
Excellent communication and ticket management discipline in high-pressure environments.
Ability to work effectively with global stakeholders and drive quick issue resolution.

Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.

Ready to take the next step?

Submit your application! We look forward to reviewing your profile 😊

Know someone who might be a great fit?
Feel free to share this opportunity using the referral link: Mindbox Referrals System