MFA Business Analyst

At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.

We are looking for a highly skilled Technical Business Analyst with strong analytical expertise, proven ability to manage complex requirements, and a deep understanding of IAM/security concepts. This role focuses on delivering passwordless and phishing-resistant MFA solutions, including FIDO-based authentication, across a large-scale global environment.

Sounds like your kind of challenge?

#LI - Hybrid 6xmsc from the office in Kraków

What you'll be doing

Requirements & Analysis:

Lead requirements elicitation (workshops, interviews) and maintain documentation.
Facilitate gap analysis, translate results into epics/user stories, and manage acceptance criteria.
Capture requirements for MFA, passwordless, and FIDO adoption initiatives.

Stakeholder Engagement:

Collaborate with senior stakeholders, business units, IAM security teams, and engineering squads.
Present updates, clarify decisions, and communicate technical topics to varied audiences.

Process Mapping & User Journeys:

Document current vs future-state flows and define operational handoffs.
Create user journeys, including fallback and recovery options where necessary.

Delivery Support / Rollout Readiness:

Partner with PMs and technical teams to prepare PoC, pilot, and global rollout.
Assist in readiness activities, comms preparation, and impact assessments.

Documentation & Reporting:

Maintain Confluence/Jira artefacts; produce insights using Power BI/Excel.
Track dependencies, risks, and decisions to support audit and delivery governance.

Note: Detailed project information will be shared during the recruitment process.

What you get in return

Flexible cooperation model – choose the form that suits you best
(B2B, employment contract, etc.).
Hybrid working system - 6xmsc from the office in Kraków.
Collaborative team culture – work alongside experienced professionals eager to share knowledge.
Continuous development – access to training platforms and growth opportunities.
Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more.
High quality equipment – laptop and essential software provided.

Who we're looking for

3+ years as a Business Analyst or IT Analyst in a technology-driven environment.
Strong analysis and process mapping capabilities.
Proven experience with large global deployments (ideally MFA or similar security projects).
Familiarity with MFA and phishing-resistant authentication (including FIDO).
Skilled in Jira/Confluence, data-driven reporting (Power BI/Excel).
Excellent communication skills with ability to challenge and drive clarity among senior stakeholders.

Desirable Skills

Background in financial services.
Experience supporting globally distributed teams.
Data skills: cleansing, mapping, transforming for reporting and insights.

Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.

Ready to take the next step?

Submit your application! We look forward to reviewing your profile 😊

Know someone who might be a great fit?
Feel free to share this opportunity using the referral link: Mindbox Referrals System