Operations Engineer

At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.

We are looking for an experienced Operations Engineer to join a dynamic team responsible for operational stability, infrastructure engineering, and automation within a global technology ecosystem. You will play a key role in incident resolution, service resilience, and ensuring smooth operation of technology products and services.

This role focuses on delivering engineered operational solutions and continuously improving platform reliability through automation, monitoring, and compliance with global standards.

Sounds like your kind of challenge?

What you'll be doing

Ensure operational stability, integrity, and availability of supported products and services.
Apply and maintain compliance with Service Management Standards, ensuring high data quality in systems of record and adherence to control requirements.
Identify and resolve incidents, communicating impact and resolution progress to stakeholders.
Deliver engineering changes to infrastructure with a focus on user experience and automation.
Support service resilience and sustainability, meeting recovery time objectives for business-critical solutions.
Develop and deploy infrastructure solutions enabling high performance, availability, and security while preparing for anticipated loads.
Build automation into deployment, testing, and operational processes to ensure consistency and minimal variation.
Drive continuous integration and automation adoption to maintain predictable, high-quality outcomes.
Monitor systems proactively and support maintenance to minimize incident frequency.
Contribute to local service improvement initiatives and mandatory testing as required.
Stay current with evolving technologies and standards within enterprise operations.

Note: Detailed project information will be shared during the recruitment process.

What you get in return

Flexible cooperation model – choose the form that suits you best
(B2B, employment contract, etc.)
Hybrid work setup – 4 - 6 days per month from the office in Kraków
Collaborative team culture – work alongside experienced professionals eager to share knowledge
Continuous development – access to training platforms and growth opportunities
Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
High quality equipment – laptop and essential software provided

Who we're looking for

Minimum 3+ years in engineering or operations-focused role.
Proficiency in incident and change management within structured environments.
Hands-on experience with:
- SQL / T-SQL
- Linux systems administration
- Bash scripting
Familiarity with Atlassian JIRA for workflow and task management.
Strong troubleshooting skills and capability to work independently in hybrid/global environments.
Fluent in English, both written and verbal.

Nice to have:

Experience with Smart Forms Designer or Kofax.
Certificate management with Venafi.
JavaScript for automation or front-end tasks.
Basic DevOps knowledge for infrastructure and CI/CD.
French language skills as an additional asset.

Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.

Ready to take the next step?

Submit your application! We look forward to reviewing your profile 😊

Know someone who might be a great fit?
Feel free to share this opportunity using the referral link: Mindbox Referrals System