OT Network Support Analyst

At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.

Join Our Team as an OT Network Support Analyst!

Are you passionate about network operations and incident management? We are looking for an OT Network Support Analyst to join a global technology team ensuring stability and operational resilience for critical network and call center infrastructure across more than 50 countries.

Sounds like your kind of challenge?

#LI-Hybrid - 6x/month from the office in Kraków

What you'll be doing

Serve as the primary contact for telecom/OT network incidents, ensuring timely resolution and effective communication.
Facilitate and participate in root cause analysis and improvement strategies to prevent recurring issues.
Monitor infrastructure health and proactively address potential service disruptions.
Liaise with vendors to raise tickets and drive resolution activities without impacting business operations.
Collaborate with global teams in a Follow-the-Sun support model, ensuring 24/7 service coverage.
Participate in incident management processes, adhering to agreed business and IT service levels.
Contribute to process optimization and standardization, ensuring continuous service improvement.
Support crisis calls by coordinating participants, setting resolution priorities, and communicating status updates.

Note: Detailed project information will be shared during the recruitment process.

What you get in return

Flexible cooperation model – choose the form that suits you best
(B2B, employment contract, etc.)
Hybrid work setup – 6x/month from the office in Kraków
Collaborative team culture – work alongside experienced professionals eager to share knowledge
Continuous development – access to training platforms and growth opportunities
Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
High quality equipment – laptop and essential software provided

Who we're looking for

Strong knowledge of data network topologies and protocols (knowledge of OT networks is an advantage).
Familiarity with incident management and ITIL/Agile standards.
Ability to analyze data and identify improvements for proactive fault detection.
Excellent collaboration and problem-solving skills, with the ability to work effectively in a global, multicultural environment.
Strong communication and organizational abilities for coordinating complex incidents.
Willingness to work in shifts and weekends as part of a global 24/7 support team.
Positive attitude and eagerness to learn new technologies and tools.

Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.

Ready to take the next step?

Submit your application! We look forward to reviewing your profile 😊

Know someone who might be a great fit?
Feel free to share this opportunity using the referral link: Mindbox Referrals System